Shipping & returns

Orders are paid by Zelle. When you place an order we hold your pieces for 30 minutes and send you a code — put that code in the Zelle memo so we can match your payment. Once we confirm it, your order page updates and you get a confirmation email.

If the hold expires before your payment lands, don't panic. Send it anyway and we'll confirm the order manually — your code stays valid. If the piece sold out in the meantime we refund you in full.

We ship Priority Mail within the US only, and orders go out within a week of payment clearing. Shipping is a flat USPS rate based on what's in your cart, from $13.65 to $34.00 — you'll see the exact amount in your cart before you order. Rates effective 2026-07-12.

You get a tracking number by email when the label is printed. We ship to the address you type at checkout, exactly as you type it — check it before you order.

Everything is made in small runs and most pieces are one of a handful, so all sales are final. No exchanges, no size swaps, no change-of-mind returns. There is usually no second one to send you.

If we got it wrong — wrong piece in the box, or it turned up faulty — that's on us. Email TheSteezllc@gmail.com within 72 hours of delivery with your order code and photos of the item and the box it came in. We'll send the same piece if it's still in stock, and refund it if it isn't.

Damaged in transit — keep the packaging and send photos of the box and the item within 72 hours. USPS won't pay a claim without them, and we can't cover it if the packaging is already in the bin.

Hand-made is not faulty. Candles and ashtrays are hand-poured and hand-cast; variation in finish, colour, surface and small marks are the point, not a defect. Screen printing has its own tells. None of that counts as damage.

Nothing here takes away rights you have under the consumer law where you live.

Once USPS scans a package delivered, it's out of our hands — we can't replace or refund packages taken after delivery. If tracking stops moving for seven days or more, email us and we'll help open a case with USPS.

If the address was entered wrong and the package comes back to us, we'll reship it once you cover the postage. If it doesn't come back, we can't replace it.

Before you've paid, just let the hold expire — nothing is charged and the pieces go back to the shop. After payment, email us with your order code: if the label hasn't been printed yet we'll refund you in full. Once it's shipped, the returns policy above is what applies.

We collect only what's needed to get your order to you: name, email, phone (USPS requires it) and shipping address. It is used to fulfil and support your order, and is never sold or shared beyond the carrier.

If you join the drop list we keep your email address and use it to tell you when a drop goes live. Ask us to remove it any time and we will.

A real person reads TheSteezllc@gmail.com. Include your order code (it looks like STZ-XXXXXXXX) and we'll get back to you.

DOYOUGOTTHESTEEZ? opened September 1 at 6:00 PM PDT.